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Frontier Communications Warns Customers Of Increased Phone And Internet Scams

Frontier Communications (NASDAQ: FTR) is warning customers of an increase in scam attempts by criminals trying to steal personal information. In Michigan, some Frontier customers report being contacted by scammers claiming to be employees of the company. In West Virginia, scammers claimed to be employees of a county commission. The safety and security of customer information is a priority for Frontier; its Security team works closely with state and federal authorities to identify and apprehend cybercriminals and to help customers secure their personal information.

The goal of criminal scammers is to obtain money and/or personal information, such as bank account or credit card numbers. Customers should be extremely wary of any phone request for personal information, whether the caller claims to represent a bank, communications company, or state or local agency. If there is any chance the caller is not legitimate, do not provide any personal information. Instead, ask for a contact number that you can verify. As a matter of company policy, no Frontier representative will ever ask you to disclose your password via phone or email.

Other tips:

  • Do not call back numbers left by solicitors. Never respond to messages asking you to call someone in the "809" area code or an area code you normally don't call. If you make the call, you may unwittingly dial into an expensive overseas pay-per-call service. The result can be large charges on your next phone bill.
  • Report suspicious calls to the Attorney General of your state.
  • Register your telephone number on the National Do-Not-Call Registry at  888-248-4622.

“In addition to cash, scammers prize a solid financial identity they can use or sell to others. Frontier is committed to providing consumers throughout the United States -- not just its markets -- with ways to protect themselves from these predators,” said Kelly Morgan, Vice President and General Manager of Frontier Secure. Frontier Secure offers a full portfolio of products and services for protecting every aspect of your digital life, including PC Security, Identity Protection, Unlimited Cloud Backup and Sharing as well as 24/7 U.S.-based Premium Technical Support. More information can be found at www.frontierhelp.com or by calling 888.620.3663.

“At the end of the day,” notes Morgan, “the best defense is a common sense. If a deal sounds too good to be true – like winning the lottery, being named the beneficiary of a large sum – or just odd, like someone calling a grandparent for cash on behalf of a `grandchild in trouble’ -- listen to your `gut’ and hang up! Be aware that many of these scams target senior citizens and take advantage of their trust or kindness. Criminal scammers have no scruples and no moral boundaries, so consumers must be vigilant about cybercrime.”

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