This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Executive Customer Contact Exchange Releases Brand New EBook To Help Businesses Tackle Their Customer Service Challenges

LONDON, February 14, 2013 /PRNewswire/ --

The Customer Management Exchange Network expands its eBook collection with a new interactive resource on Customer Service best practice with contributions from HouseTrip, giffgaff, Dell, DHL and Cisco

Balancing the delivery of a multi-channel customer experience strategy and meeting the needs of shareholders is becoming increasingly difficult in today's volatile economy, yet is a necessity for any business that wants to stay ahead in this hypercompetitive marketplace.

To address this issue, the Customer Management Exchange Network has expanded its eBook collection with the latest release of " Customer Contact: Benchmarking Your 2013 I nitiatives ".

In conjunction with leading global research and advisory firm Forrester Research, the CM Exchange Network has interviewed a number of leading customer service, contact centre and operations practitioners to explore how they are structuring their customer service strategies to achieve efficiency and reduce costs, increase customer loyalty, satisfaction and retention as well as drive sales through excellent customer service.

Available now as a free download, the interactive eBook provides industry insight and advice from a range of contributors including COO, HouseTrip; Head of Member Experience, giffgaff; Executive Director - EMEA Customer Services for Consumer, Dell; VP of Customer Service, DHL and Vice President of Technical Support for Customer Assurance, Cisco - giving customer service professionals the opportunity to benchmark their own initiatives against innovative global brands.

Abigail Manders, Head of Global Products for the Customer Management Exchange Network, commented, "Service delivery and interaction with the customer are becoming increasingly complicated in an environment where there are many customer touch points."

"This eBook examines those touch points and what is needed when delivering a truly exceptional multi-channel strategy; ensuring you are where your customers are, listening to them and acting on those conversations - the heart of any customer contact strategy."

1 of 2

Select the service that is right for you!

Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 18,053.71 +23.50 0.13%
S&P 500 2,088.77 +6.89 0.33%
NASDAQ 4,806.8590 +33.3870 0.70%

Brokerage Partners

Rates from

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs