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Verint Leading Hosted/Cloud-Based Workforce Optimization Market

Verint® Systems Inc. (NASDAQ: VRNT) today announced that its strategic partners continue to successfully deploy its full application suite in a cloud, multi-tenant environment. According to DMG Consulting LLC, Verint is the market leader in hosted/cloud-based workforce optimization (WFO) revenue with more than twice as much market share as the closest competitor. 1

Over the past five years, since first announcing they would deliver Verint’s award-winning WFO suite as a cloud-based solution, several of Verint’s strategic hosting partners have successfully deployed contact centers of all sizes with powerful solutions in a pay-as-you-go, software-as-a-service (SaaS) model. Backed by ongoing investment and proven solutions and processes, tens of thousands of users across a multitude of discreet tenants are deployed, operational and achieving measureable business value from Verint cloud-based WFO applications.

“Our customers and the industry at-large continue to recognize Verint as the clear market leader and innovator in deploying WFO applications in a variety of environments, from on-premises to the cloud,” says John Bourne, senior vice president, global channels and alliances, Verint Enterprise Intelligence Solutions . “We believe our customers should have the choice to implement their WFO solutions how they see fit—and through our strategic alliances, we are helping them do just that via an adaptable, single instance, multi-tenanted deployment model approach.”

This flexibility in deployment is important to customers, according to industry analysts. “A few WFO applications are increasingly being adopted in the cloud, including workforce management, surveying, performance management and eLearning,” 2 states DMG Consulting in its June 2012 WFO Market Share Report.

Verint is committed to working with its strategic alliance and channel partner network to add greater value in delivering a portfolio of offerings in the cloud. With a security model designed to help ensure the privacy of all customer data in a multi-tenant environment in support of PCI-DSS and SAS-70 compliance, the company’s large ecosystem of channel partners enables businesses to work with the Verint partner of their choice to meet business requirements as they evolve.

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