February 12, 2013
NICE Systems (NASDAQ: NICE)
announced today it will share its expertise on how to meet Consumer Financial Protection Bureau (CFPB) requirements at an executive breakfast at the Mondrian SoHo in
New York City
February 19, 2013
. Company experts and industry guest speakers will discuss best practices for adhering to regulations recently enforced by the CFPB, as well as audit-readiness. NICE will present its solution for contact centers which belongs to the NICE Proactive Compliance Suite for Consumer Protection. This suite provides financial institutions investigation and operational tools to manage compliance.
"The first focus point for CFPB enforcement is contact center operations, and financial institutions must make it a priority to normalize compliance in this area," said
, President of NICE Americas. "With the right compliance management system in place, these institutions will be well equipped to meet today's regulations and to build the foundation for future compliance as well."
This event will cover the essential solutions, checklists, and capabilities for organizations seeking to meet CFPB requirements today and to prepare for possible litigation or disputes in the future, with specific emphasis on contact center readiness.
The knowledge sharing session will also provide a sneak peek into NICE's entire Proactive Compliance Suite for Consumer Protection. This offering is based on years of experience in designing analytics-based contact center solutions as well as NICE Actimize expertise in financial crime, risk and compliance. NICE's capabilities include agent guidance and script adherence, record keeping, exception identification, corrective action guidance, customer dispute management, suitability assessment, case management and analytics-based insights into customer interactions.
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. To register, click
NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including phone calls, mobile apps, emails, chat, social media, and video. NICE's solutions enable organizations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
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