MEMPHIS, Tenn., Feb. 11, 2013 (GLOBE NEWSWIRE) -- First Tennessee Bank won top customer satisfaction honors in both the national and regional categories for business banking in the 2012 Greenwich Excellence Awards for U.S. small business and middle market banking. First Tennessee is a subsidiary of First Horizon National Corp. (NYSE:FHN).
With 10 awards in the Small Business Banking category and three in the Middle Market Banking category (complete list below), First Tennessee is among an elite group. Less than 6 percent of financial institutions were selected for awards out of more than 750 eligible providers, and First Tennessee was the most awarded Tennessee-based bank.
"First Tennessee is honored to be recognized for client satisfaction," said Steve Hawkins, executive vice president of corporate banking. "Our goal is to be easy to do business with and provide exceptional service, and these prestigious awards affirm that we are on the right track.""Small-business customers can find practical advice and support in our financial centers," said Dave Miller, head of consumer banking. "Our people become real partners with their business customers." First Tennessee's 2012 Greenwich Excellence Awards are:
Small Business Banking Likelihood to Recommend Credit Policy Financial Stability Branch Satisfaction Online Services Treasury Management Overall Satisfaction Treasury Management Accuracy of Operations Treasury Management Product Capabilities Treasury Management Customer Services Treasury Management Overall Satisfaction — South Region Middle Market Banking Overall Satisfaction Overall Satisfaction – South Region Treasury Management Overall Satisfaction — South RegionGreenwich Associates, a leading international research-based consulting firm in institutional financial services, bases the Greenwich Excellence Awards on having a significantly different percentage of "Excellent" ratings than the mean for all banks at a 95 percent confidence level. The awards reflect ratings received from more than 30,000 interviews with businesses with revenues between $1 million and $500 million.