PG&E also launched a weekly Twitter post in Chinese to help customers learn how to sign up for different energy efficiency programs, save energy and lower their energy bills. Currently, the utility posts a Facebook message in Spanish every Monday.
PG&E has served and engaged with California's Asian-American communities for more than 100 years. They in turn have played a major role in determining how the company delivers services to its customers. PG&E recognized the importance of in-language services a century ago when it opened its first payment office in San Francisco's Chinatown in 1905.
In addition, PG&E's customer service hotline provides support in 190 languages through over-the-phone interpretation services. PG&E also launched a Chinese web site ( www.pge.com/chinese) to improve access for non-English speaking customers to information on energy saving programs, environmental stewardship, financial assistance, and much more.
For information on PG&E's diversity and inclusion efforts and the company's supplier diversity program, visit www.pge.com/about/company/diversityinclusion/.Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. Based in San Francisco, with 20,000 employees, the company delivers some of the nation's cleanest energy to 15 million people in Northern and Central California. For more information, visit www.pge.com/about/newsroom/ or www.pgecurrents.com. SOURCE Pacific Gas and Electric Company (PG&E)