(1) Resilience of the Franchise Model – "Past predictions of radical change threatening our industry have not come true. Experts predicted the onset of multi-branding, widespread build-to-order and the bypassing of traditional retail channels," Underriner said. "None of these changes have happened, thanks to the resilience of the franchise model."(2) Current Trends Continue – Present trends with increased sales per store, higher consumer expectations and increased reliance on technology will continue. The report concludes that the "rate of change may be slower than many pundits might expect," he added, since car transactions are both complex and highly regulated.
NADA's Underriner: Factory Top-Down Control Never Works
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