Feb. 8, 2013
/PRNewswire/ -- Metropolitan
(Met-Ed) has positioned approximately 290 line workers, 260 hazard responders, 430 forestry contractors and additional support personnel to respond to possible outages following the winter nor'easter, which began moving into the state this morning. The storm is expected to bring up to a foot of wet, heavy snow to portions of Met-Ed's service area this evening and into tomorrow.
Additional crews from FirstEnergy Corp. (NYSE: FE) utilities Penn Power, Mon Power, Potomac
, The Illuminating Company, and Toledo Edison and outside contractors have arrived in eastern
to assist Met-Ed with anticipated restoration activities. The additional personnel and equipment have been strategically concentrated in the eastern and northern areas of Met-Ed's service territory where the storm is forecast to have the greatest impact. Met-Ed crews also are prepared to respond to issues that may occur in other areas as well.
"Met-Ed's emergency operations center is in full operation, and our crews are poised and ready to work round-the-clock in 16-hour shifts to restore power to every customer should the nor'easter storm cause service interruptions," said
, president, Met-Ed. "We will be in close contact with emergency management, state and local officials and regulators to share information on our preparation and restoration activities."
Customers who are without power are encouraged to call 1-888-LIGHTSS (1-888-544-4877) to report their outage or click the "Report Outage" link on
. FirstEnergy customer call centers are fully staffed.
For updated information on current outages, FirstEnergy's storm restoration process and tips for staying safe, visit the 24/7 Power Center at
. Met-Ed customers also can find the latest outage information via Twitter:
Met-Ed customers also can utilize a new free smartphone app to report outages and access important information and services related to their electric accounts. The app is available for
. Customers can use the keyword "FirstEnergy" to locate the apps in the online store.
When a significant outage occurs, the priority for restoration starts with emergency services, including hospitals, police, fire and first aid. Repairs are scheduled based on restoring the most people the fastest. In areas with severe damage, it could take repairs in multiple locations to restore power to one location.