"One of the greatest advantages of PortaSwitch is its simplicity," noted Mr. Abdulrahman Ghazal, Lightspeed Communications Technical Manager. "It's easy to configure, which saves us time and effort. Moreover, PortaOne upgrades PortaSwitch frequently, which allows us to stay at the top in terms of technology and system capabilities."
As Lightspeed Communications has increased its base of SMB and large corporate accounts, PortaSwitch has allowed the telecom to host and maintain a number of value-added services. "PortaSwitch supports a wide array of SIP Centrex services. Since installing PortaSwitch we've increased our business significantly by adding new customers who, for example, are looking for a VoIP hosted model with fax-over-IP capability."
Other advantages PortaSwitch provides, Mr. Ghazal said, include postpaid/prepaid support, features like call waiting and voicemail, and the ability to support interconnection with new carriers. He also pointed to the need among Lightspeed customers to fax using their own equipment—a capability PortaSwitch supports.
Since the beginning, Lightspeed Communications has also subscribed to PortaOne's
24/7 technical support program. In addition to technical assistance, the program gives the telecom remote monitoring and basic maintenance of covered servers.
"Lightspeed provides a comprehensive platform and first-class customer care professionals, ready to assist with every aspect of our services," stated Mr. Groleau. "Our commitment to our customers, combined with our unbundled lineup of services and our all-in-one voice/Internet offering, is very attractive to a wide range of Bahraini market segments. PortaSwitch and PortaCare help us meet all these different customer requirements."
Based in Canada, PortaOne is a leading global provider of software for the telecommunications and utility industries. The company's products enable service providers and carriers to run a broad line of retail and wholesale services within a single software package. PortaOne's flagship products, PortaSwitch ( http://portaone.com/portaswitch/index.php) and MetroBilling ( www.MetroBilling.com) are a fundamental part of the business infrastructure for over 380 service providers and telcos in 80+ countries worldwide. Over two-thirds of PortaOne staff are support engineers providing the best-in-industry 24/7 technical support services for clients involved in hosted IP PBX and SIP trunking services, calling cards, wholesale origination and termination, residential triple-play, MVNO/MVNE, callshops and more. To learn more, visit www.PortaOne.com.
About Lightspeed Communications:
Lightspeed Communications is Bahrain's first alternative fixed-line telecommunications operator, offering value-added and innovative services for residential and business customers.
Lightspeed Communications, a subsidiary of Orange Jordan offers innovative services in Bahrain such as bundled broadband services for the residential, small and medium enterprises, and the corporate sector. Lightspeed Communications provides its customers more choice and exceptional quality in broadband voice and internet services. To learn more, visit