WEST DES MOINES, Iowa, Feb. 8, 2013 /PRNewswire/ -- 75 countries and counting. Loyalty leader ITA Group is helping companies expand their incentive reach with a comprehensive global awards solution.
ITA Group, in conjunction with international supplier partners, has conducted extensive research on what's trending and meaningful in every corner of the world. From merchandise to gift vouchers to off-the-wall travel experiences. And they've connected with partners around the globe to source and deliver awards, which puts awards in participants' hands faster. That's making ITA Group a smart choice for top international companies when it comes to incentives.
ITAGroup now offers its points-based catalog – Outstanding Performances ® Worldwide – in every language imaginable and customizes product selection according to a country's culture. A custom catalog even features local retailers and brands.
"We're putting awards on the doorsteps of incentive participants around the globe – iPods in Indonesia, fancy food mixers in Mexico, you name it," said Kristine Forret, Global Solution expert at ITA Group. "There's no such thing as a universal solution when it comes to awards. You have to know and respect the cultures you serve. It takes time and a great deal of research to connect with the right partners in the right place."Even better, ITA Group makes customer service a part of the deal. Global suppliers must meet certain customer service standards, such as 24-hour response times, damaged/defective/discontinued product replacement processes and timely delivery. ITA Group submits its global suppliers to regular audits to ensure performance. "We're in the business of motivation," said Forret. "Program participants have given a top performance to earn that award. Nothing is more de-motivating than inaccurate fulfillment, poor delivery and non-existent customer service. We're not just moving awards around the world, but our client's brand too."