Feb. 8, 2013
/PRNewswire/ -- PureCars, a leading automotive research company that answers the top concerns of used car shoppers, has integrated exciting new capabilities within the Contact At Once! online chat platform. This integration allows dealerships to engage shoppers by promoting a pre-owned vehicle's value over its price, which can result in increased sales opportunities.
Chat operators at dealers who subscribe to both PureCars Value Reports and Contact at Once! now have instant access to a complete list of a vehicle's unique value highlights, and are able to effectively build the ultimate value proposition on any used vehicle by conveying the benefits of these powerful talking points.
Chats are initiated by shoppers on the dealer's website, either from a VIN specific used vehicle detail page, or from the PureCars Value Report itself, which is displayed and linked on every detail page. The value highlights of any vehicle are consistently conveyed by the chat operator, which keeps shoppers engaged from the start, the most critical point of the chat.
"When it comes to used vehicle shoppers, an important element in converting a chat conversation into a showroom visit is the ability to demonstrate value in your vehicle immediately," explained
, CEO of Contact At Once!. "With real-time intelligence provided by PureCars Value Reports, chat operators are armed with powerful value-building attributes of each used vehicle they're discussing, which they can draw on to engage shoppers and better promote and market their inventory."
, PureCars' co-founder and CEO, recognizes the significant opportunity chat provides dealers to build confidence with shoppers while they research vehicles. "Online shoppers are harder to impress than ever. Chat operators can now deliver relevant, comprehensive, value-added information in real-time, and PureCars makes it both easy and possible for dealers to meet the high expectations of shoppers. Dealers are also in the position to focus the conversation from the start, and immediately provide the best value proposition on any used vehicle. This results in a high level of shopper service and satisfaction, along with the dealer's inventory standing out from the competition, which increases sales opportunities."
Contact At Once! chat is user friendly, containing a photo of the chat operator integrated on all PureCars Value Reports. "We take every opportunity to increase dealer engagement with online shoppers," says Anspach. "By incorporating the innovative Contact At Once! chat solution directly within PureCars Value Reports, we provide dealers yet another channel from which to convert website shoppers into showroom visits, and buying customers."