To report downed wires or power outages, customers should call PSE&G's Customer Service line at 1-800-436-PSEG. PSE&G uses an automated system to handle customer calls as efficiently as possible. Customers who get an automated response when calling PSE&G are encouraged to use it, as it is designed to route their calls to the right destination quickly. The system also provides the option to speak directly to a customer service representative. If you have specific information regarding damage to wires, transformers or poles, we ask that you speak with a representative to provide that information.
Customers with a handheld device, or who are at an alternate location with power, can also report power outages and view the status of their outage by logging in to My Account at pseg.com.
General outage activity throughout our service territory is available online at www.pseg.com/outagecenter and updates are posted on pseg.com during severe weather.
In addition, if outages are widespread, the utility will activate its Twitter page to keep the public informed about our restoration progress. Sign up as a follower at http://twitter.com/psegdelivers to monitor restoration progress.This storm clearly has the potential to interrupt service, and customers should prepare for the possibility of long outages. PSE&G offers the following tips: DOWNED POWER LINES Accumulation of ice and heavy snow may weigh down power lines and as a result cause power lines to come down. Downed wires may appear dead but should always be considered "live." STAY AWAY FROM ALL DOWNED LINES. Do not approach or drive over a downed line and do not touch anything that it might be in contact with. Parents are urged to check for downed wires in areas where their children might play and to remind the children to stay far away from any wires. If a wire falls on a vehicle, passengers should stay in the vehicle until help arrives. To report a downed wire, call 1-800-436-PSEG and tell PSE&G the nearest cross street.