Comcast Corporation, a global media and technology company, today announced that Carlo’s City Hall Bake Shop, a nationally-known creator of cakes and the inspiration for a popular television series, has selected Comcast Business Class Ethernet and Comcast Business Class PRI Trunks to help support operations at its new state-of-the-art location at Lackawanna Center in Jersey City, New Jersey. The Comcast Ethernet services will be used to transfer images, data and voice traffic between the new facility and its original flagship site in Hoboken. The Ethernet connection will support a variety of company operations that take place at the facility – including custom cake decorations and baking, cake design consultations, a call center, a cloud-based cake ordering system, e-commerce, and baking classes.
Carlo’s made technology a key component when expanding its operations, with goals for increasing scale while maintaining the same high levels of quality and innovation that have led to its rising popularity and national recognition. The Comcast solution supports both data and voice traffic, with a Comcast Business Class Ethernet Private Line (EPL) between the Hoboken and Jersey City facilities, and Comcast Business Class PRI Trunks to interface with Carlo’s existing telephony system. Comcast’s service creates a secure Ethernet connection between the sites, and enables inter-office voice over IP (VoIP) calls for all employees.
Comcast Ethernet Dedicated Internet (EDI) gives Carlo’s 50 Megabits-per-second (Mbps) of Internet performance to support “Cakeforce,” a cloud-based cake ordering system powered by the Salesforce Platform for social and mobile business apps. Call center employees process and fill orders using Cakeforce, which is their customer database and will soon become their product database as well. On average, Carlo’s handles 80-200 cake orders per day, but during the holiday season that can increase to 300-400 orders per day. In the future, Carlo’s also plans to run accounting, finance and accounts payable on Force.com.
“We have aggressive growth plans, ranging from our new Lackawanna facility to additional retail locations,” said Leo Minervini, chief information officer at Carlo’s Bakery. “Comcast gives us the bandwidth and reliability we need to support the various operations that rely on the network today, as well as the additional projects that we have coming in the near future, such as videoconferencing, virtual classrooms, and the pilot for national shipping capabilities.”
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