This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

9th Annual Customer Contact 2013, East: Frost & Sullivan's Executive MindXchange Delivers Efficiency And Effectiveness For An Exceptional Customer Experience

MOUNTAIN VIEW, Calif., Feb. 7, 2013 /PRNewswire/ -- For executives seeking insightful, practical take-aways to enhance their client's experience, the 9th Annual Customer Contact 2013, East: A Frost & Sullivan Executive MindXchange takes place April 14-17, 2013 at the Marriott Marco Island Beach Resort and Spa in Marco Island, FL. Participants will have an opportunity to meet and collaborate with some of the brightest minds in customer contact, customer service and customer experience. The high-level audience of senior executives will engage in sharing great insights, ideas and best practices across industries.

The expertly designed tracks at the event this year include: Voice of the Customer, It's All About the Agents, Navigating Customer Contact Channels and Analytics, Achieving Operational Excellence, and On the Move: Mobile Customer Contact. The valuable take-aways participants receive are very practical, and ready for immediate implementation.

Stephen Loynd, Global Program Manager-Customer Contact, Frost & Sullivan will provide a visionary perspective on the customer contact technology of the future. Old models are receding, new models emerging, and at the center of this dynamic is a rapidly changing, ever-more influential consumer. Key take-aways include: What is happening with today's empowered consumer? The pursuit of the omni-channel world - where are we? From mobile apps to devices - can companies keep up?

Captain Denny Flanagan, Airline Pilot and Customer Service, will deliver an opening address on the "Secrets to Uplifting Service and Unbeatable Customer Care." Participants will learn why travelers follow Captain Denny's flight schedule and book months in advance to fly on his plane; why he makes time for dinner with his customers; as well as other lessons that they can take back to their organization.  Key take-aways include: keeping the customers that you already have sounds like a simple concept - it is - but you have to work for it, each customer deserves a good experience, give it to them and exceed their expectations, and insight on the importance of, "always work from the heart!"

Dr. James Merlino, Chief Experience Officer, Cleveland Clinic will deliver a keynote presentation on "Cultivating a Spirit of Innovation in Customer Experience." Dr. Merlino will demonstrate why every industry needs to align their organization's culture around the company's most important resource, customers. Key take-aways include: best practices for understanding your customer, success factors for setting the organization's True North and insight on the importance of cultural alignment around the customer.

The high-level program will be beneficial to senior executives, particularly C-Level, Vice Presidents, and Directors involved with: call centers, customer care, customer contact, customer satisfaction and loyalty, customer support operations, quality assurance, sales and marketing, amongst others.

1 of 3

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 16,943.81 +28.74 0.17%
S&P 500 1,967.57 +2.89 0.15%
NASDAQ 4,415.49 +19.2860 0.44%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto
Advertising Partners

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs