This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Frost & Sullivan Recognizes Aspect Software's Dominance In The North American Outbound Dialer Systems Market

MOUNTAIN VIEW, Calif., Feb. 7, 2013 /PRNewswire/ -- Based on its recent analysis of the outbound dialer systems market, Frost & Sullivan recognizes Aspect Software, Inc. (Aspect) with the 2012 North American Frost & Sullivan Award for Market Share Leadership. A trail blazer in terms of proactive customer engagement, Aspect saw gains in a declining outbound dialer market. The company not only seized the top market position in 2010 from Avaya but increased its market share for the second year in a row, growing from 21.7 percent to 22.7 percent.

"Aspect continues to make admirable headway in a tough market, edging out established premise-based rivals as well as vendors providing hosted offerings," noted Frost & Sullivan Research Analyst Nancy Jamison. "In addition to bolstering its presence in the more traditional outbound debt collection vertical, the company developed targeted solution packages to make it easier to deploy the more complex and multifaceted outbound applications in new verticals."

Aspect's strength lies in blending integrated inbound and outbound solutions with other functions, as well as with unified communications (UC). Since its outbound dialer is fully integrated within its unified IP contact center platform, Aspect's solution has the ability to coordinate multimedia, proactive, and reactive blended campaigns that encompass dialing functions and broader enterprise applications. This flexibility allows Aspect to leverage the wealth of its experience in more traditional outbound vertical markets, such as Accounts Receivable Market (ARM), and apply those design principals to packaged solutions in less traditional outbound verticals including travel, healthcare, pharmaceuticals and retail. As a result, Aspect has a distinct advantage in an economy where companies are holding back on capital equipment purchases.

"One of the key factors in the outbound dialer market's decline is smaller and delayed budgets, as companies focus on how to do more with less. Even one area benefitting from this dynamic – collections – faces increased government oversight and regulation," explained Jamison. "Customers are, therefore, looking to vendors for flexible solutions that align with new rules based on government regulations on how and when consumers should be contacted. Aspect's targeted solutions for collections, such as Unified Outreach and Streamlined Collections, make it an attractive option. Designed to automate early-stage collections, these applications provide more effective delinquent account targeting."

1 of 3

Select the service that is right for you!

Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 17,356.87 +288.00 1.69%
S&P 500 2,012.89 +40.15 2.04%
NASDAQ 4,644.3120 +96.4780 2.12%

Brokerage Partners

Rates from

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs