According to Lauer, this collaborative process can also drive standardization, another critical element of effective governance. "Once you define standard roles and responsibilities, you can begin to make contractual changes to re-define problematic supplier touch points. You can also begin to calculate the value of specific changes, such as limiting re-work, catching billing errors, or assuring continuity of supply."The ISG White Paper, titled, "The 'Uh Oh' Moment: Financial Services Enterprises Focus on Governance, Transparency and Supply Chain Risk," is co-authored by ISG Directors Lois Coatney, Chuck Walker and Joe Yacura.
ISG Research: Financial Services Firms Lack Adequate Governance
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