"Our research clearly shows that Time Warner Cable Business Class is focused on leveraging and improving its already strong customer support, easy-to-understand pricing structure, strong local presence and targeted bundled offerings, enabling it to retain existing customers, and maximize future market share through both direct and indirect purchasing channels," concluded Olszewska.
"We are thrilled to receive this recognition from Frost & Sullivan and our customers," said Gerry Campbell, Executive Vice President of Business Services, Time Warner Cable. "We believe in putting our customers first, offering them a full complement of business communications tools, and working with them to tailor a solution that helps their businesses succeed. Our employee's practice this every day, and we will continue to deliver the quality products, services and support our customers expect."
Overall, it is no surprise that Time Warner Cable Business Class received the highest points for customer loyalty in the 2012 United States Business Connectivity Services User Survey. Frost & Sullivan Business Executives' Choice Award is bestowed upon the company that demonstrates excellence in its category.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.About Time Warner Cable Business ClassTime Warner Cable Business Class, a division of Time Warner Cable (NYSE: TWC), offers a full complement of business communications tools to small-and medium-sized businesses and enterprise-sized companies. Its phone, Internet, Ethernet, cable TV and security solutions are enhanced by award-winning customer service and local support teams. Through its NaviSite subsidiary, the Company also offers managed and outsourced information technology solutions and cloud services. Time Warner Cable Business Class was founded in 1998. Today, it serves approximately 550,000 business customers throughout Time Warner Cable's markets. For more information visit http://www.twcbc.com.