VANCOUVER, Feb. 5, 2013 /CNW/ - This month, Mr. Lube CEO Stuart Suls will get the chance to get down in the trenches when the company appears on W Network's Undercover Boss Canada. Airing Thursday, February 28 at 9 p.m. ET/PT, the episode will see Suls get a first-hand look at the hard work that has made Mr. Lube the leading quick-lube service provider in Canada.
Undercover Boss Canada follows executives from the nation's top companies as they disguise themselves to go incognito amongst their frontline employees, to get a better idea of not only how things really work, but how those employees really feel about their jobs and their employer. As Mr. Lube was recently named one of Canada's Top 10 Most Admired Corporate Cultures by Waterstone Human Capital, its CEO is excited to see how that translates on the ground.
" Undercover Boss Canada gives us a truly unique opportunity," stated Suls. "As much as we try to process feedback from our frontline employees, there's nothing that can really compare to doing day-to-day work, in the day-to-day conditions, to show you how your company is serving its frontline workforce and their customers. We were anxious to see if the strides we've made culturally are showing through at all levels."
The episode will see Suls working at Mr. Lube locations across Canada, providing the ultimate customer car care experience, getting down and dirty and thoroughly cleaning the company's trademark pit areas. It's a long way from head office, but the CEO was up to the challenge."I've spent a lot of time with the franchisees, but it was a whole new world working alongside our customer facing employees," commented Suls. "It was fascinating to see firsthand the passion and care these employees provide to our customers and I can say now with certainty, some of the best and well trained automotive service people are working within our franchise system."