SALT LAKE CITY,
Feb. 5, 2013 /PRNewswire/ -- inContact, the leading provider of cloud contact center software and agent optimization tools, announced today that
TMC has named the inContact Intelligent Call Suppression application as a recipient of a 2012 Product of the Year Award from Customer Magazine.
inContact Intelligent Call Suppression intercepts dial requests and verifies if they exist in a tailored suppression list. If a match is found, the application will suspend this dial attempt and move to the next record. Intelligent Call Suppression provides real-time dialing list adjustments based on customer actions, such as Do-Not-Call requests or payment actions taken, avoiding unnecessary and unwelcome dials. For example, this type of functionality would initiate a contact to be added to a suppression list when the customer has called to make a payment, withholding any outbound collection call contacts from being made on the account.
"As a leading cloud contact center solutions provider, inContact offers powerful and easy to use solutions that enable companies and their agents to best serve their customers," said Paul Jarman, inContact CEO. "Our Intelligent Call Suppression application ensures a better, less intrusive outbound experience while maximizing handling time for outbound agents."
The 15th Annual Product of the Year Award winners are published in the January/
issue of CUSTOMER magazine,
"inContact was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Their Intelligent Call Suppression solution has demonstrated excellence as well as provided ROI for the companies that use it," said
, CEO, TMC.
For more information please visit
TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in
and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit
for more information.
TMC, celebrating its 40
Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the
Customer Interaction Solutions
Next Gen Mobility
(formerly InfoTECH Spotlight) magazines.
, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of
, the world's leading B2B communications event. In addition, TMC runs multiple industry events: including Mobility Tech, M2M Evolution, ChannelVision Expo, MSPWorld, Super WiFi, SUITS, LatinComm, HTML5 Summit Conferences and more.
for a complete listing and further information.
For more information about TMC, visit
) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud
center software solutions
. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit
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The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please
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