SALT LAKE CITY, Feb. 5, 2013 /PRNewswire/ -- inContact, the leading provider of cloud contact center software and agent optimization tools, announced today that TMC has named the inContact Intelligent Call Suppression application as a recipient of a 2012 Product of the Year Award from Customer Magazine.
inContact Intelligent Call Suppression intercepts dial requests and verifies if they exist in a tailored suppression list. If a match is found, the application will suspend this dial attempt and move to the next record. Intelligent Call Suppression provides real-time dialing list adjustments based on customer actions, such as Do-Not-Call requests or payment actions taken, avoiding unnecessary and unwelcome dials. For example, this type of functionality would initiate a contact to be added to a suppression list when the customer has called to make a payment, withholding any outbound collection call contacts from being made on the account.
"As a leading cloud contact center solutions provider, inContact offers powerful and easy to use solutions that enable companies and their agents to best serve their customers," said Paul Jarman, inContact CEO. "Our Intelligent Call Suppression application ensures a better, less intrusive outbound experience while maximizing handling time for outbound agents."The 15th Annual Product of the Year Award winners are published in the January/ February 2013 issue of CUSTOMER magazine, www.customerzone360.com. "inContact was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Their Intelligent Call Suppression solution has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC. For more information please visit www.tmcnet.com. Additional Information
- Follow @inContact on Twitter: www.twitter.com/inContact
- Become a fan of inContact on Facebook: www.facebook.com/inContact
Check Out Our Best Services for Investors
- $2.5+ million portfolio
- Large-cap and dividend focus
- Intraday trade alerts from Cramer
Access the tool that DOMINATES the Russell 2000 and the S&P 500.
- Buy, hold, or sell recommendations for over 4,300 stocks
- Unlimited research reports on your favorite stocks
- A custom stock screener
- Model portfolio
- Stocks trading below $10
- Intraday trade alerts