"Too often," he adds, "the phone system in their contact center is not connected to the database on the back end or the IVR system. There's no communication between them. Voice4Net offers our distributors our products that they can bundle with the phone systems they install for their customers. Contributing to customer relationship management, we bring the so-called 'middle ware' between those two, connecting the back end database to their established phone system so the agent can provide the optimal caller experience."In all of the official literature connected to such Voice4Net system solutions -- the Contact Center HD (CCHD), Screen Pop Pro Server (SPPS), Interactive Voice Response (IVR) and Event Broadcast System (EBS) –there is mention of a key takeaway for the companies that buy Voice4Net technology with their telecom systems: ROI. Whether they employ a single solution or a custom-designed mix, the end result for users is a significantly stronger Return on Investment.
Rick McFarland, CEO Of Voice4Net, Turns Call Center Nightmares Into Dreams Come True With 'Custom Boutique' Interactive Software Solutions
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