AUSTIN, Texas, Feb. 4, 2013 /PRNewswire/ -- nFocus Solutions ®, the leading provider of performance management and outcome measurement solutions, is a finalist in the Stevie® Awards for Front-Line Customer Service Team of the Year. The Stevie Awards are a premier business awards program that recognizes the achievements of company executives, sales, business development and customer-service efforts worldwide.
This marks the second year in a row nFocus' Training and Support Team has been recognized by the Stevie Awards for its industry-leading first-call resolution and service levels. In 2012, the Team won a Bronze Stevie for the same category. Since July 2011, the nFocus Training and Support Team has worked with more than 4,500 clients, averaging 1,334 product implementations, trainings and support tickets per month. This increased outreach is supported by an online chat room and free solution training webinars, both of which give nFocus customers multiple avenues to communicate directly with the Company's Training and Support Team.
"Our clients consistently tell us that we offer an unparalleled level of service. We are focused on helping our clients optimize the use of our products to achieve maximum results, because the work they do is critical to the well-being of our Nation. I am pleased to announce that the Team's efforts are being recognized again this year by the Stevie Awards," said Ananda Roberts, President of nFocus Solutions.Winners of the Stevie Awards for Sales and Customer Service Awards will be announced February 25 at the Paris Las Vegas Hotel & Casino. To learn more about nFocus' software applications, product trainings and more, visit nFocus.com. About nFocus Solutions ® nFocus Solutions® is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services and technologies that community-based organizations, government agencies and public schools rely on to make their organizations more effective. Our high-quality data management and analysis software enable nFocus Solutions clients to achieve clear, well-defined results that change the world. Visit nfocus.com or connect with us on Facebook, Twitter and YouTube to learn more. SOURCE nFocus Solutions