Specialty risk management company Assurant Solutions is among the finalists in the seventh annual Stevie® Awards for Sales & Customer Service. The company’s Mobile Services business is a contender in the “Innovation in Customer Service” category for its “Mobile Triage” technical support solution. Assurant Solutions senior operations manager Elizabeth Conner is a finalist in the “Contact Center Manager of the Year” category for leading a smooth operational transition while improving key metrics including Net Promoter Scores.
“We're honored to have been selected as a finalist for two Stevie Awards once again this year,” said Craig Lemasters, president and CEO of Assurant Solutions. “It’s especially meaningful to be recognized for our commitment to a positive customer experience, as this is something that’s so important to us.”
Mobile Triage Finalist
The Mobile Triage solution is being recognized for providing consumers with the ability to troubleshoot and repair common problems with their mobile devices, including identifying and uninstalling malware apps. It also features a mobile client that detects pending problems and offers proactive alerts so action can be taken before problems emerge.“Staying ahead of consumer demand is very important to our Mobile Services business. Today's consumer expects uninterrupted service, and Mobile Triage helps people stay connected even when issues arise," said Manny Becerra, president of the Assurant Solutions Mobile Services business. "I'm pleased that the Stevie Awards is recognizing our commitment to delivering the kind of customer experience that reflects well on our carrier clients.” Customer Contact Manager of the Year Elizabeth Conner, nominated as a finalist for Contact Center Manager of the Year, oversees more than 100 staff who handle more than 600,000 calls each year for the company’s Extended Protection Solutions business. Her team helped implement a web-based self service solution for customers that improved customer engagement and increased sales.