This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Cramer's Action Alerts PLUS - See his portfolio and get alerts BEFORE every trade. Learn more NOW!

Stevie® Awards Selects Two Finalists From Assurant Solutions In Customer Service Categories

Specialty risk management company Assurant Solutions is among the finalists in the seventh annual Stevie® Awards for Sales & Customer Service. The company’s Mobile Services business is a contender in the “Innovation in Customer Service” category for its “Mobile Triage” technical support solution. Assurant Solutions senior operations manager Elizabeth Conner is a finalist in the “Contact Center Manager of the Year” category for leading a smooth operational transition while improving key metrics including Net Promoter Scores.

“We're honored to have been selected as a finalist for two Stevie Awards once again this year,” said Craig Lemasters, president and CEO of Assurant Solutions. “It’s especially meaningful to be recognized for our commitment to a positive customer experience, as this is something that’s so important to us.”

Mobile Triage Finalist

The Mobile Triage solution is being recognized for providing consumers with the ability to troubleshoot and repair common problems with their mobile devices, including identifying and uninstalling malware apps. It also features a mobile client that detects pending problems and offers proactive alerts so action can be taken before problems emerge.

“Staying ahead of consumer demand is very important to our Mobile Services business. Today's consumer expects uninterrupted service, and Mobile Triage helps people stay connected even when issues arise," said Manny Becerra, president of the Assurant Solutions Mobile Services business. "I'm pleased that the Stevie Awards is recognizing our commitment to delivering the kind of customer experience that reflects well on our carrier clients.”

Customer Contact Manager of the Year

Elizabeth Conner, nominated as a finalist for Contact Center Manager of the Year, oversees more than 100 staff who handle more than 600,000 calls each year for the company’s Extended Protection Solutions business. Her team helped implement a web-based self service solution for customers that improved customer engagement and increased sales.

1 of 3

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Try it NOW
Only $9.95
Try it NOW
14-Days Free
Try it NOW

Check Out Our Best Services for Investors

Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
Try it NOW
Try it NOW
Try it NOW
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
SYM TRADE IT LAST %CHG

Markets

DOW 18,096.90 -106.47 -0.58%
S&P 500 2,098.53 -9.25 -0.44%
NASDAQ 4,967.1410 -12.76 -0.26%

Partners Compare Online Brokers

Free Reports

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs