ServiceNow (NYSE: NOW), the enterprise IT cloud company, and Hitachi Solutions, Ltd. today announced that Hitachi Solutions has become the first business partner in Japan to provide ServiceNow software-as-a-service (SaaS) to the Japanese market to automate enterprise IT operations. Hitachi Solutions will resell the ServiceNow Service Automation applications and the ServiceNow Service Automation Platform. Hitachi Solutions will also provide implementation, training and first-level support for Japanese customers.
According to Keiho Akiyama, vice president and executive officer, Hitachi Solutions, Ltd., “Hitachi Solutions, as a system integrator, provides various IT services to a number of global companies in Japan and across the Asian region. I am quite confident that ServiceNow is one of the best cloud services for helping customers implement business process automation and standardization as well as for driving service consolidation among widely-spread operational sites. Along with the delivery of ServiceNow, we utilize our extensive experience and expertise to further address our customers' challenges and contribute to their success.”
ServiceNow enables enterprise IT organizations to consolidate operational applications and data with a single system of record to integrate what typically involves a wide variety of systems and applications. The ServiceNow SaaS includes a full suite of integrated applications as well as a platform for customizing those applications and creating entirely new ones. With ServiceNow, companies can create self-service environments and automate business processes for speed, cost savings and agility. ServiceNow has over 1,500 customers, including some of the world’s largest financial companies, retailers, manufacturers and healthcare organizations.
“As a leading cloud platform for enterprise IT, we partner with some of the world’s leading companies to best serve the needs of each market. We believe Hitachi Solutions provides the catalyst we need to drive IT transformation in Japan,” said David Schneider, senior vice president of sales, ServiceNow. “Together, we’re committed to helping IT achieve innovation, efficiencies and competitiveness across the entire enterprise.”
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