BT Contact: Customer Service Fit For The "Omnichannel Generation"
The BT Contact portfolio harnesses the latest technologies from Cisco, Avaya and Genesys and is complemented by BT Advise Contact: a consultancy service drawing on BT's strong design and integration skills with experience across multiple vendors, multiple channels and multiple technologies.
Details on the BT Contact portfolio are available at www.bt.com/btcontact
About BTBT is one of the world's leading providers of communications services and solutions, serving customers in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, BT Retail, BT Wholesale and Openreach.
In the year ended 31 March 2012, BT Group's revenue was £18,897m with profit before taxation of £2,445m.British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York. For more information, visit www.btplc.com. SOURCE BT
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