This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Two Leading Retailers Team Up With Sprinklr To Be Social@Scale

NEW YORK, Jan. 30, 2013 /PRNewswire/ --  Sprinklr, the leading enabler of scalable social media management for enterprises, today announced it is now working with 1-800-FLOWERS.COM, the world's leading florist and gift shop, and The Children's Place, the largest pure-play children's specialty apparel retailer in North America, to empower the retailers with its leading multi-division Social Media Management System. Sprinklr enables brands to be Social@Scale by engaging in a timely and relevant manner with their community from a single location, across multiple corporate functions, and in multiple social channels.

"We are delighted to team with Sprinklr, which provides the opportunity for us to connect with our customers in real-time across all social touch points, said Chris McCann, President, 1-800-FLOWERS.COM.  "As a customer-engaged company, we are committed to social and now with Sprinklr we are empowered to enhance our engagement with our customers—at a higher-level and at scale."

Similarly with a network of over 1,100 retail stores, The Children's Place needed a social media management system that could scale to monitor multiple social channels at once and enhance the way the brand optimized their relationship with their customers. Working with Sprinklr provides the retailer with assurance that no customer conversation would be left behind, every interaction would result in additional value to the customer, and that the retailer's brand voice was consistent at every touchpoint.

"Every large retailer would love to be able to provide the type of customer service you would expect from a mom and pop store and be able to apply that approach across their entire retail network," said Steven Lazarus, Social Media/Digital Marketing Manager at The Children's Place. "This partnership brings us closer to that reality as we are now able to actually be Social@Scale by engaging with large volumes of customers in real-time and in a personalized way while simultaneously responding with one consistent voice across The Children's Place organization."

"1-800-FLOWERS.COM and The Children's Place are perfect examples of the types of companies that can truly benefit from being Social@Scale ," said Ragy Thomas, CEO of Sprinklr. "Managing a large volume of customer interactions from multiple channels can be a daunting task for any size organization. These large retailers recognize the critical need to be able to quickly, efficiently, and accurately process and prioritize external inquiries company-wide and engage with a singular voice across every social touch point within the enterprise. We look forward to working with both companies to achieve these social goals and further enhance the value of their customer relationships."

Recognized as "the most capable" Social Media Management System to serve the needs of large organizations by Altimeter Group, Sprinklr is currently working with  more than 200 of the most engaging global  brands today including Sears, Toys R Us, Dell, Virgin America, Cisco Systems, Samsung, Hearst and Newell Rubbermaid. According to a recent Marketing Profs study, Sprinklr clients are ranked as five of the top six "most engaged" global brands and four out of the top six "most responsive" brands.

About Sprinklr

Sprinklr fundamentally believes that the advent of social technologies changes every aspect of how businesses connect with their audiences.

With over 100 global brands as customers and financing from Battery Ventures, the company is relentlessly focused on helping large enterprises adapt the realities behind their firewall to the new realities of the socially-networked and empowered customer.

1 of 2

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 16,563.30 -317.06 -1.88%
S&P 500 1,930.67 -39.40 -2.00%
NASDAQ 4,369.7730 -93.1290 -2.09%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs