SALT LAKE CITY, Jan. 30, 2013 /PRNewswire/ -- inContact (NASDAQ: SAAS), a leading provider of cloud contact center software and contact center agent optimization tools, today announced that the company has driven additional growth across a variety of industries that are looking to cloud solutions to solve customer service challenges not effectively addressed by legacy premise technology.
Business process outsourcers (BPOs) often operate on thin margins and their contact center technology infrastructure can be a significant competitive advantage in winning new customers and projects. In the fourth quarter of 2012, inContact was selected in a highly competitive process to deliver cloud ACD and IVR services to a large, multi-site BPO that will scale their deployment over time to over one thousand seats. inContact is a great fit for BPOs as it enables them to rapidly scale up for new campaigns and customers, while only paying for the capacity they utilize every month.
With widespread changes to the American healthcare landscape, driven by Obamacare, regulatory requirements and a far more competitive marketplace for providers, many organizations are looking to the cloud to ensure the future-readiness of their service approach. During the quarter, inContact added 5 new healthcare customers, ranging from regional hospital networks, pharmacy facilities and patient services providers. These organizations will leverage the inContact cloud to ensure rapid response to patient care, high-quality competitive service across voice and other interaction channels and enable cross-sell and up-sell opportunities as consumers leverage their new found healthcare buying power.Said inContact CEO Paul Jarman, "It's a new year and we are seeing some encouraging momentum as organizations grapple with cost-effective business growth, regulatory changes, new channels of communication and ensuring higher and high levels of customer satisfaction." Jarman continued, "As the market leader in cloud contact center solutions, it's very gratifying to see more and more organizations choosing inContact to help them address their most critical customer service issues and enable them to more effectively serve the customers of today and tomorrow."