Jan. 29, 2013
/PRNewswire/ -- Frost Bank, one of the largest banks headquartered in
, received a record 22 Greenwich Excellence Awards for superior performance in Overall Client Satisfaction and other relationship and service categories in small-business and middle-market banking, tying for the highest number awarded by Greenwich Associates, the leading research-based consulting firm serving the financial services industry.
This is the eighth consecutive year that Frost has been recognized in the Greenwich Associates study of business banking customers and the first year that Frost received 22 awards, up from 21 last year. The Greenwich Excellence Awards reflect distinguished service and performance in serving small businesses and middle-market firms.
"We are honored to be recognized with a record number of Greenwich Excellence awards, especially because they are the result of interviews with our outstanding business customers, who told Greenwich Associates how much they appreciate our value proposition and our great service," said
, chairman and CEO of Frost. "Frost has been helping
businesses thrive and succeed through all kinds of cycles for 145 years, and these awards validate the way we take care of our business customers."
Based on Greenwich Associates research through Q2 of 2012, Frost ranks fourth highest in the state of
for customer penetration among businesses with
to $10 million and
$10 to $100 million
In both middle-market and small-business banking, Frost was recognized as a national winner for:
- Overall Client Satisfaction
- Likelihood to Recommend
- Relationship Manager Performance
- Treasury Management Overall Satisfaction
- Treasury Management Customer Service
- Treasury Management Accuracy of Operations
- Treasury Management Product Capabilities
Frost was also a national winner in small-business banking for Branch Satisfaction, Online Services, International Service – Customers, and Financial Stability. Frost was named a regional winner for the West in Overall Client Satisfaction and Treasury Management Overall Satisfaction for both middle-market and small-business banking. Of Frost's 22 awards, 13 were in the small-business segment and nine were in the middle-market segment.