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Jan. 29, 2013 /PRNewswire/ -- Frost Bank, one of the largest banks headquartered in
Texas, received a record 22 Greenwich Excellence Awards for superior performance in Overall Client Satisfaction and other relationship and service categories in small-business and middle-market banking, tying for the highest number awarded by Greenwich Associates, the leading research-based consulting firm serving the financial services industry.
This is the eighth consecutive year that Frost has been recognized in the Greenwich Associates study of business banking customers and the first year that Frost received 22 awards, up from 21 last year. The Greenwich Excellence Awards reflect distinguished service and performance in serving small businesses and middle-market firms.
"We are honored to be recognized with a record number of Greenwich Excellence awards, especially because they are the result of interviews with our outstanding business customers, who told Greenwich Associates how much they appreciate our value proposition and our great service," said
Dick Evans, chairman and CEO of Frost. "Frost has been helping
Texas businesses thrive and succeed through all kinds of cycles for 145 years, and these awards validate the way we take care of our business customers."
Based on Greenwich Associates research through Q2 of 2012, Frost ranks fourth highest in the state of
Texas for customer penetration among businesses with
$1 to $10 million and
$10 to $100 million in sales.
In both middle-market and small-business banking, Frost was recognized as a national winner for:
Overall Client Satisfaction
Likelihood to Recommend
Relationship Manager Performance
Treasury Management Overall Satisfaction
Treasury Management Customer Service
Treasury Management Accuracy of Operations
Treasury Management Product Capabilities
Frost was also a national winner in small-business banking for Branch Satisfaction, Online Services, International Service – Customers, and Financial Stability. Frost was named a regional winner for the West in Overall Client Satisfaction and Treasury Management Overall Satisfaction for both middle-market and small-business banking. Of Frost's 22 awards, 13 were in the small-business segment and nine were in the middle-market segment.