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B&H Captures New Business Leads Through Ariba

Like many companies looking to generate leads, B&H Photo, Video and Pro Audio, a leading retailer of imaging products, relied heavily on direct marketing and inside sales. While these efforts sparked some interest and requests for catalogs, they generally failed to connect the company with buyers who were ready to make purchases. Only a few percent of those targeted by B&H’s e-mail campaigns, for instance, actually responded to them. So the company began looking for new channels through which it could turn up more qualified leads, and in the process, boost its sales and revenue. And it found one in Ariba® Discovery™, the premier service for matching business buyers and sellers, offered by Ariba, an SAP Company and the world’s business commerce network.

Delivered via the Ariba® Network, Ariba Discovery simplifies the process of lead generation by instantly matching buyer requirements to supplier capabilities. “With minimal investment, we have already acquired more than $200,000 in new business and many additional leads,” said Barry Eisenberg, Business Development – Contracts & e-Procurement, B&H Photo, Video, & Pro Audio.

And the company has done it in less time with fewer resources. “We receive several qualified leads through Ariba Discovery every day and are able to respond successfully within only 15 minutes,” Eisenberg says.

Compared to email campaigns, the conversion rate that B&H gets from buyers by using Ariba Discovery is “phenomenal,” says Eisenberg. But the quantity of leads isn’t the real value of the service in his mind. “The primary benefit is that they are qualified,” he says.

In the past 12 months, more than $3 billion in new business opportunities were offered through Ariba Discovery, over 15 million leads distributed, and more than 15,000 matches between buyers and sellers made. And B&H stands poised to capitalize on this powerful service.

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