This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
$1 buys you full access to ALL of TheStreet's Subscription Services! Learn More

8x8 Unifies CST Industries’ Business Communications

Stocks in this article: EGHT

CST Industries has spent the past decade acquiring best-of-breed companies to become the global leader in providing storage tanks and covers for food, mining, chemical and other applications. When CST wanted a best-of-breed business phone service solution to link its eight U.S. locations, it turned to 8x8, Inc. (NASDAQ: EGHT), provider of innovative cloud communications solutions.

The string of acquisitions left CST with a hodgepodge of telephony systems from different vendors and service providers, making inter-office communications unnecessarily complex and expensive. CST initially selected 8x8’s Virtual Office hosted VoIP solution for its new global headquarters in Lenexa, Kan., a suburb of Kansas City, Mo. The experience was so positive that CST has begun upgrading all of its U.S. facilities to 8x8.

CST decided to standardize on 8x8 to increase employee productivity and streamline its telephony communications. Another reason was cost savings: CST expects to reduce its communications spending at least 25 percent after implementing 8x8’s cloud-based VoIP solution company-wide.

Currently, CST is using 8x8 services for all 80 lines at its headquarters and is in the process of transitioning its DeKalb, Ill. and Gardena, Calif. facilities to 8x8, bringing the total number of extensions to 240. To assure a smooth, on-schedule migration, 8x8 holds weekly project meetings with CST – the kind of white-glove customer support that was another factor in the decision to standardize on 8x8. Over the next two years, CST plans to migrate four or five additional CST locations to 8x8 service, which will add another 400–500 extensions.

"From a customer service perspective, 8x8’s support is impeccable,” said CST Chief Information Officer Yusuf Abu-Hatoum. “8x8 does a fabulous job of responding to customers, and Virtual Office’s quality of service is enterprise-grade."

Once CST has finished upgrading its company-wide telephony system to 8x8, it plans to add 8x8 capabilities to increase employee productivity and responsiveness. One enhancement on the drawing board is Virtual Office Mobile, which extends the full suite of 8x8 Virtual Office services to the iPhone, iPad and Android devices.

"We're going to start expanding functionality, adding the iOS application and Outlook integration,” Abu-Hatoum said. “I use Virtual Office Mobile on my iPhone, and it works great."

1 of 2

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!

Markets

DOW 17,814.94 -2.96 -0.02%
S&P 500 2,067.03 -2.38 -0.12%
NASDAQ 4,758.2520 +3.36 0.07%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs