Absolute Service Help Desk edition provides schools with an automated and easy-to-use help desk solution that can be accessed via the cloud or on-premise to align IT processes with the district. Absolute Service is integrated with Absolute Manage to provide the asset discovery that IT requires in order to efficiently support their students. With Absolute Service in place, schools are able to streamline their IT operations, ensure maximum up-time for students, and to prevent and quickly resolve incidents.Absolute Software Education Customer Highlights:
- Philadelphia School District has over 100 technicians managing 1000 service and support calls a week. In an effort to better invest their time and financial resources, they decided to replace their existing multiple-server solution with a single unified product - Absolute Service. With its single-click upgrade process and reduced administration requirement, Absolute Service allows technical staff to focus on adding value within the IT environment, resulting in lower incident volumes and improved service management processes.
- Bensalem Township School District is a K-12 district of nine schools in Bucks County, Pennsylvania committed to providing first-class education. The school district needed a cross-platform package to manage 1,200 Macs and 1,400 Windows computers and chose Absolute Manage. Along with effectively managing the computers in their deployment, the district cut their computer energy consumption by 79 percent, saving an estimated $53,000 a year.
- Detroit Public Schools relies heavily on Computrace and its accurate tracking technology - which helped recover nearly 400 stolen laptops in the past two and a half years, and led to prosecution of a gang that was targeting the school district helping to make the school a safer place. Computrace persistence technology continues to operate even if a thief attempts to remove it from the device. This provides the Absolute Investigations and Recovery team with a consistent connection to perform their investigation and assist police in the recovery of the device.