NCR Corporation (NYSE: NCR) today announced that Cheddar’s Casual Café, a nationwide casual dining chain known for its affordable, handmade quality food, is deploying NCR Aloha restaurant technology at existing and new company restaurants in 2013. The company, which was the only restaurant in a June 2012 Consumer Reports survey of leading chains to receive top marks for value, will use NCR Aloha technology to improve its ability to track and control labor, streamline the on-boarding of new hires and enhance its loss prevention program, allowing Cheddar’s staff to focus on exceptional guest experiences.
Cheddar’s selected NCR because of its ability to deliver a comprehensive, leading-edge enterprise restaurant technology as well as professional services and learning management solutions.
Cheddar’s is deploying a complete solution that includes point-of-sale software, point-of-sale terminals with biometric readers to speed service and increase controls, labor management tools to improve employee scheduling and payment, and an employee theft deterrence application at all of its restaurants. The company is also leveraging NCR’s site and systems management applications to manage its IT platform remotely, increasing security and reliability while rolling out important changes in real-time, such as pricing or system updates. NCR will provide professional services, installing the solution at each restaurant and training the staff. New hires will also have access to an online education portal to learn how to use NCR technology.
“Our goal is to deliver fresh, quality food to our guests in an upscale comfortable atmosphere at a fair price,” says Don Breen, chief financial officer, Cheddar’s Casual Café. “Using NCR Aloha solutions, we’ll be able to track, measure and evaluate labor to make fast real-time decisions, reducing operating costs and freeing up our staff to focus on the satisfaction of our guests.”“As labor costs rise, chain restaurant operators are looking for ways to modify and restructure menus, implement labor controls and reduce waste,” says Kim Eaton, vice president, NCR Hospitality. “Our solutions provide a more robust technology foundation to support Cheddar’s strategic expansion plans, while helping them proactively manage their costs and deliver great service.”