Practically Human: Can Smart Machines Do Your Job?
Those jobs are being replaced in many cases by machines and software that can do the same work better and cheaper.
"Everything that humans can do a machine can do," says Moshe Vardi, a computer scientist at Rice University in Houston. "Things are happening that look like science fiction."
Google and Toyota are rolling out cars that can drive themselves. The Pentagon deploys robots to find roadside explosives in Afghanistan and wages war from the air with drone aircraft. North Carolina State University this month introduced a high-tech library where robots â¿¿ "bookBots" â¿¿ retrieve books when students request them, instead of humans. The library's 1.5 million books are no longer displayed on shelves; they're kept in 18,000 metal bins that require one-ninth the space.
The advance of technology is producing wondrous products and services that once were unthinkable. But it's also taking a toll on people because they so easily can be replaced.In the U.S., more than 1.1 million secretaries vanished from the job market between 2000 and 2010, their job security shattered by software that lets bosses field calls themselves and arrange their own meetings and trips. Over the same period, the number of telephone operators plunged by 64 percent, word processors and typists by 63 percent, travel agents by 46 percent and bookkeepers by 26 percent, according to Labor Department statistics. In Europe, technology is shaking up human resources departments across the continent. "Nowadays, employees are expected to do a lot of what we used to think of as HR from behind their own computer," says Ron van Baden, a negotiator with the Dutch labor union federation FNV. "It used to be that you could walk into the employee affairs office with a question about your pension, or the terms of your contract. That's all gone and automated."
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