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T-Mobile USA Selects FICO TRIAD Customer Manager To Improve Responsiveness And Credit Quality Of Its Portfolio

SAN JOSE, Calif., Jan. 23, 2013 /PRNewswire/ --  FICO (NYSE: FICO), the leading provider of predictive analytics and decision management technology, today announced that T-Mobile USA has chosen FICO® TRIAD® Customer Manager version 8.6 as the customer management system for its mobile service operations. A longstanding client of FICO, T-Mobile is implementing TRIAD Customer Manager 8.6 to improve responsiveness to its 33 million mobile subscribers, more accurately assess risk, and increase overall quality of the portfolio.


FICO TRIAD Customer Manager enables users to design and implement decisions and customer treatment strategies that improve portfolio performance by increasing revenue and reducing delinquencies. T-Mobile USA is upgrading to the latest version of TRIAD Customer Manager to take advantage of its advanced strategy management and visualization tools.

"At T-Mobile USA, we are focused on increasing both customer satisfaction and portfolio profitability, which requires analytically targeted treatments," said Rebecca Murphy, Portfolio Credit Management Director at T-Mobile USA. "In addition, a refresh of our FICO behavior models gave us confidence that TRIAD Customer Manager 8.6 will deliver improved risk management and profitability of our mobile subscriber portfolio."

"As T-Mobile USA continues to expand its mobile service offerings, it needed the most advanced technology on the market to manage its mobile subscriber portfolio," said Bill Waid, general manager for the Americas at FICO. "T-Mobile USA needed precise, easy-to-use tools that let it look at customers as individuals, rather than simply accounts, enabling it to retain the best customers with a more appropriate collections strategy. TRIAD Customer Manager 8.6 allows our clients to do just that."

FICO® TRIAD® Customer Manager is the number one credit account management system in the world, used to manage 65 percent of the world's credit cards. TRIAD Customer Manager improves and automates decisions for credit cards, debit cards, loans, auto financing and other business lines. Typical client results include up to a 30 percent increase in revenues, up to a 25 percent decrease in delinquencies and up to a 25 percent increase in interest income.

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