, Inc. (NASDAQ: TTEC), a leading global provider of technology-enabled customer experience solutions, today announced that Gartner has positioned TeleTech in the Leaders quadrant of the Gartner Magic Quadrant. This designation marks the third consecutive year that TeleTech has been positioned in the Leaders quadrant for Customer Management Contact Center Business Process Outsourcing (BPO), Worldwide.
“We are delighted to be recognized by Gartner in the Leaders Quadrant for the third consecutive year,” commented Ken Tuchman, TeleTech chairman and chief executive officer. “We are also pleased that industry analysts, like Gartner, are emphasizing the importance and value of working with a partner, like TeleTech, that can offer a fully integrated approach to managing the customer experience. Companies are increasingly differentiating their brand through a superior customer experience. Our ability to offer an end-to-end solution that integrates data-driven strategy and technology with operational excellence continues to drive greater customer engagement and wallet share for our clients.”
Gartner’s 2012 report reinforces TeleTech’s leadership position in the areas of; multichannel strength, cloud capabilities, technology expertise and thought-leadership. According to Gartner, “Leaders demonstrate market-defining vision and the ability to execute against that vision through CM contact center BPO services, a superior market share (among the top 10 providers in regions where they compete), and solid references for CM contact center BPO services, worldwide, including a cross section of vertical industries.
“Leaders also have superior investments in innovative CM contact center BPO service offerings, business/pricing models and service delivery models. They have a superior understanding of client needs and of current market conditions, and they are actively building competencies to sustain their leadership position in the CM contact center BPO market across multiple regions. The CM contact center BPO service providers in this Leaders quadrant generally also have strong global and regional service delivery operations and deep technology to leverage, and they deliver above-average customer experience.”