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TeleTech Holdings, Inc. (NASDAQ: TTEC) a leading global provider of technology-enabled customer experience solutions, announced today that it has appointed Brian Shepherd to the newly created position of Executive Vice President of TeleTech and President of Customer Strategy and Technology Services.
Mr. Shepherd will focus on accelerating growth in these business segments and driving continued innovation in the technology and business processes required to deliver a superior customer experience in today’s complex data-driven, multi-channel environment.
“We are delighted to have someone of Brian’s stature join the executive team,” said Ken Tuchman, TeleTech chairman and chief executive officer. “As an internationally recognized business leader with more than 20 years of customer experience consulting and technology acumen, Brian will help us further differentiate our technology-enabled value proposition in the market,” continued Tuchman.
“The speed of change required to deliver a superior, multi-channel customer experience has never been greater and companies are challenged by how to effectively respond,” said Shepherd. “TeleTech is setting the standard for technology-driven solutions in this area, and I am excited to join its seasoned management team to both accelerate its growth and bring greater value to the industry-leading clients we serve.”
Mr. Shepherd joins TeleTech from Amdocs (NYSE: DOX), a leading provider of customer experience systems and services, where he served in a variety of senior executive roles, including as Group President and a member of the executive management team. Amdocs is a 20,000 employee company with more than $3.0 billion in revenue. He also has extensive consulting experience from his tenure as a strategy consultant at McKinsey & Company.
Mr. Shepherd received his Masters of Business Administration from Harvard Business School after graduating magna cum laude with a Bachelor of Arts degree in Economics from Wabash College.
For 30 years, TeleTech and its subsidiaries have helped the world’s most successful companies design, enable, manage and grow customer value through the delivery of superior customer experiences across the customer lifecycle. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-enabled solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 39,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the Company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit