BEDFORD, Mass., Jan. 21, 2013 (GLOBE NEWSWIRE) -- SoundBite Communications, Inc. (Nasdaq:SDBT), a provider of customer experience management solutions, will present a webinar on January 23, 2013 at 2p.m. EST entitled "Mobilizing Your Collections Strategy." This 45-minute webinar will inform best collections practices for contact centers looking to leverage the mobile channel for payments, including text-to-pay and mobile web, as well as for communications, including two-way chat.
- Proven strategies to mobilize collections outreach
- The types of text messaging that should be included in collections strategies
- The importance of obtaining mobile opt-in and how to stay compliant
- The significance of capturing and leveraging consumer preferences to maximize the immediacy of the mobile device
Matt Edmunds, SVP and GM, Contact Center Business Unit, SoundBite Communications Matt Edmunds leads sales, marketing, services, and product development efforts in the Contact Center Business Unit. Prior to joining SoundBite, Edmunds was senior vice president of bankcard operations for Outsourcing Solutions, Inc., and spent nearly nine years at Capital One Financial Corporation leading various customer care and collections strategies.