Sprint (NYSE: S) has received the 2012 North American Customer Value Enhancement Award in Mobile Communications and Collaboration for its cloud-enabled Microsoft Office 365 offer, which includes the unique Carefree Cloud “white glove” migration and onboarding assistance, along with online support resources and a user friendly portal to manage the services. Specifically, Frost & Sullivan’s report states, “ Its Microsoft Office 365 solution reflects a sharpened understanding of U.S. small business needs and offers the most attractive offering in a hotly contested field.”
Frost & Sullivan’s research reveals that the key factors that have contributed to Sprint’s excellence in customer value enhancement are as follows: 1) Products with capabilities that are designed to meet the specific requirements and needs of smaller U.S. businesses, 2) Expert, hands-on support – especially during the onboarding and deployment stage, and 3) An emphasis on providing affordability and minimizing risk exposure. Click here to view more details about Frost & Sullivan’s research.
“We felt we offered a unique approach that would minimize the risk for small and mid-sized businesses to adopt cloud services, as well as offer them the level of migration and ongoing support they need. We’re pleased to receive this validation from Frost & Sullivan,” said John Dupree, senior vice president of business sales – Sprint. “Sprint is focused on simplifying cloud solutions for businesses with an enhanced experience and continued network investment they can trust not just today, but as their cloud and mobile data demands and business challenges evolve.”
“We firmly believe that Sprint stands out among its peers by offering not only a tightly integrated, professional communications solution in Microsoft Office 365; the wireless provider also meets real small business needs by providing its personalized “Carefree Cloud” onboarding and migration services at no additional charge,” said Jeanine Sterling, Principal Analyst – Frost & Sullivan. “Too often, technology can act as a barrier instead of as an enabler. Sprint doesn’t leave small businesses to just cope with day-to-day demands on their own, but instead serves as a true growth partner. These actions place the company in a leadership position, enhancing the value that its fortunate customers receive in this much-needed solution category.”