- Nearly two-thirds (64%) say they do not fully trust big banks.
- When asked about their bank in particular, the vast majority of people (87%) do not feel their bank is transparent, and 68% do not perceive their bank as being “on their side.”
- These perceptions are driven in part by Americans’ experiences with bank fees: 30% say they are sometimes surprised by unexpected bank fees, and 31% claim their bank’s fees are simply unfair.
- It’s clear that some Americans are facing challenges when 40% say that dealing with their bank or finances stresses them out sometimes.
Survey Infographic - The State Of The Bank (Graphic: Business Wire)
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