(NYSE: XRX) has been named to the Gartner, Inc. Leaders Quadrant by Gartner Inc., in the 2012 Magic Quadrant Customer Management Contact Center Business Process Outsourcing report.
The Magic Quadrant is a proprietary research tool developed by Gartner that offers visual snapshots of a market’s direction, maturity and participants, and evaluates companies on completeness of vision and ability to execute.
“We live in a world that’s very connected, and customers expect, and even demand to receive immediate care from brands,” said
, chief operating officer,
Xerox Commercial Services
. “We feel being placed as a leader in the Magic Quadrant is recognition that Xerox is setting new industry standards in customer care through
, globalization and deeper, data-based understanding of customer needs.”
Through 54,000 customer management agents, Xerox handles more than 1.6 million contact center interactions daily in 175 global customer care centers, in 30 languages. Xerox provides
support to a range of industries including technology, communications, banking and financial services, travel, retail, education, government, pharmaceuticals and healthcare.
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
With sales approaching $23 billion,
(NYSE: XRX) is the world’s leading enterprise for
. Its technology, expertise and
enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their
. Headquartered in Norwalk, Conn., Xerox offers
business process outsourcing
IT outsourcing services
, including data processing,
HR benefits management
customer relationship management services
for commercial and government organizations worldwide. The company also provides extensive leading-edge
genuine Xerox supplies
office printing environments
of any size. The 140,000 people of Xerox serve clients in more than 160 countries. For more information, visit
. For investor information, visit
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. For open commentary, industry perspectives and views visit
, XEROX and Design
are trademarks of Xerox in the United States and/or other countries.
Gartner, Inc., Magic Quadrant Customer Management Contact Center Business Process Outsourcing, Worldwide, TJ Singh, Johan Jacobs, December 24, 2012.