F5 Networks, Inc. (NASDAQ: FFIV), the global leader in Application Delivery Networking (ADN), today announced that Varolii, market leader in Software-as-a-Service (SaaS) Customer Interaction Management (CIM) solutions, is using F5 products to guarantee the highest application availability for its customers, including prominent Fortune 1000 and Fortune 500 companies.
“F5 technology gives us much stronger reliability and redundancy for our cloud services, so we can confidently deliver B2C customer interaction applications that demand near 100 percent uptime. These applications are being used to communicate in a time critical manner with over three million U.S. consumers per day,” said David McCann, President and CEO of Varolii.
One major U.S.-based airline depends on Varolii to send its passengers updated flight information via personalized voice, text, or email messages. Another airline uses a Varolii automated communication application to adjust flight and ground crew schedules when necessary. During Superstorm Sandy in November 2012, more than 150 large U.S. organizations used Varolii solutions to send critical communications to their employees, crisis teams, state and local emergency responders, utility customers, and students.
Prior to implementing F5 technology, Varolii relied on slower, expensive network systems and had to manually redirect web traffic to alternate data centers by configuring each application. But several years ago, the organization installed BIG-IP Local Traffic Manager™ (LTM ®) devices, which enabled Varolii to quickly and easily direct network traffic across multiple servers to guarantee the highest application availability. Varolii also deployed several BIG-IP Global Traffic Manager™ (GTM™) devices, which help the company provide near-instantaneous geo-redundant operational capabilities.“We looked at several different technology vendors, but F5 was the only one that offered the combination of great features, platform flexibility, and manageability,” said McCann. “Every customer application we support goes through BIG-IP LTM and GTM. F5 has become an essential part of our entire infrastructure—and our Fortune 500 clients expect world class SLAs and applications that are always running and must work at critical times.”