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NCR Empowers DSW Employees To Go Mobile, Making Check-Out And Returns Easy

NCR Corporation (NYSE:NCR) announced today that DSW Inc. (NYSE:DSW), a leading branded footwear and accessories retailer, will expand their use of NCR Advanced Store point of sale (POS) software to offer DSW shoppers mobile POS functionality and returns throughout the chain.

Advantages of bringing POS enabled tablets onto the store floor include:

  • Sales associates can easily assist customers in finding items out of stock at the store they are in, but available at another store or on the DSW website;
  • Loyalty program information is available anywhere, allowing associates on the floor to personalize the shopping experience with relevant product advice and make recommendations based on shoppers’ past purchases;
  • Increased checkout capacity and agility at peak periods like holidays, weekends or major store sales days;
  • Sales associates and sales management can now perform back office functions anywhere in the store floor, increasing customer service by keeping more associates on the store floor;

DSW will also implement NCR’s enterprise returns capability, ensuring customers get the correct refund for the correct item easily – with or without a receipt. DSW benefits also include a clear and accurate record of all purchases and subsequent returns available anywhere in the store, reducing losses linked to returns.

DSW worked with NCR’s Global Consulting Group to design an engaging mobile POS experience for customers and store associates. NCR consultants helped DSW define an achievable mobile POS program for their stores that provides associates ways to better serve customers throughout the store and to generate more sales.

“DSW’s mission is to optimize the consumer experience in our stores making it easy and efficient for consumers to purchase the shoes they love,” said DSW Executive Vice President of Store Operations Carrie McDermott. “Deployment of mobile point of sale in our stores is designed to enable our store associates to get closer to the customer, making purchasing information and even the checkout process in the aisle vs. at traditional checkout lane. Along with our new returns systems, customer service will be enhanced to a new and exciting level as the systems are introduced.”

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