"Georgia Power's restoration assistance following three major storms was truly remarkable," said Kuhn. "We congratulate Georgia Power's work through the industry's mutual assistance program. Their crews were essential in helping their fellow utility companies restore service. Importantly, this assistance also shows their compassion in helping others in their time of need."
Bowers added, "We are always willing to help our neighbors recover in challenging times. At Georgia Power, our motto is 'A Citizen Wherever We Serve.' From the outpouring of appreciation received from the Gulf Coast, the Midwest and Northeast following these three major events, it's clear that our storm teams lived up to that motto. We are very proud of the skill, dedication and compassion they displayed."
Considering the three events together, company storm teams comprising nearly 1,400 employees spent 41 days enduring hard work, difficult weather and often-challenging living conditions away from home. Almost half of that time was spent on the Hurricane Sandy restoration, which also represented the company's largest deployment since Hurricane Katrina in 2005.
For Hurricane Sandy, some 724 employees participated, representing more than 40 percent of line worker resources. Additionally, 137 contractors were released to help.In Atlanta, additional assistance was provided as Georgia Power customer service representatives handled a portion of off-system customer calls in a relatively new form of mutual assistance. Telecommunications technology and a highly skilled call center staff enabled Georgia Power to help with overflow calls from the utility in the disaster area. Both awards were made following an international nomination process and were presented during EEI's winter CEO meeting January 10, 2013, in Phoenix, Ariz. The Edison Electric Institute (EEI) is the association of U.S. shareholder-owned electric companies. Members serve 95 percent of the ultimate customers in the shareholder-owned segment of the industry, and represent approximately 70 percent of the U.S. electric power industry. We also have more than 65 international electric companies as affiliate members, and more than 170 industry suppliers and related organizations as associate members.