UI worked directly with municipal leaders and first-responders to ensure roadways were clear of hazards, and to restore local priorities such as hospitals and emergency shelters.Meanwhile, it used multiple communications channels to ensure customers and stakeholders had the information they needed when it became available. It deployed an automated calling system to reach out to vulnerable medical hardship customers, and engaged other customers via both traditional and social media, issuing storm instructions, readiness tips and other proactive messages.
UI Receives Top Industry Honors For Second Year In A Row
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