UI worked directly with municipal leaders and first-responders to ensure roadways were clear of hazards, and to restore local priorities such as hospitals and emergency shelters.
Meanwhile, it used multiple communications channels to ensure customers and stakeholders had the information they needed when it became available. It deployed an automated calling system to reach out to vulnerable medical hardship customers, and engaged other customers via both traditional and social media, issuing storm instructions, readiness tips and other proactive messages.
In the end, UI was able to restore electric service to virtually all of its customers — excluding those who could not accept service — within eight days of the storm, ahead of all stated goals.
Torgerson noted that UI itself has benefitted from mutual assistance on several occasions, including Hurricane Sandy in 2012 and Tropical Storm Irene in 2011.“We understand how important it is to get electric service back on quickly and safely after a devastating storm,” he said. About UIL Holdings Corporation: Headquartered in New Haven, Connecticut, UIL Holdings Corporation (NYSE:UIL) is a diversified energy delivery company serving more than 700,000 electric and natural gas utility customers in 66 communities across two states, with combined total assets of over $4 billion. UIL is the parent company of The United Illuminating Company (UI), The Southern Connecticut Gas Company (SCG), Connecticut Natural Gas Corporation (CNG), and The Berkshire Gas Company (Berkshire), each more than 100 years old. UI provides for the transmission and delivery of electricity and other energy related services for Connecticut's Greater New Haven and Bridgeport areas. SCG and CNG are natural gas distribution companies that serve customers in Connecticut, while Berkshire Gas serves natural gas customers in western Massachusetts. UIL employs more than 1,850 people in the New England region. Edison Electric Institute Winner Emergency Response Award for Restoration, 2011 & 2012 Emergency Response Award for Assistance, 2012