CHICAGO, Jan. 10, 2013 /PRNewswire/ -- The Edison Electric Institute (EEI) honored ComEd with two Emergency Response Awards for 2012. ComEd received EEI's Emergency Recovery Award for power restoration efforts after a significant storm that hit northern Illinois on July 1, 2012, knocking out power to more than 375,000 customers. Additionally, ComEd received an Emergency Assistance Award for its support of East Coast utilities restoring power after Hurricane Sandy.
"We'd like to thank EEI for recognizing our restoration efforts locally for our customers and nationally for those in need on the East Coast as a result of Hurricane Sandy," said Anne Pramaggiore, president and CEO of ComEd. "This award is a testament to the dedication of our employees to improve our processes and safely and quickly restore power to customers, wherever they may be. I am grateful for their hard work."
Following devastating storms in 2011, ComEd assembled a task force to assess every aspect of its storm response process and benchmark against other utilities and industry best practices. As a result, ComEd put in place more than 60 storm response process improvements, which cut restoration times by more than 15 percent during this past summer's storms. Increasing first responders, using satellite technology and smart boards to more efficiently deploy and track response teams, deployment of a Mobile Operating Center that brings response teams to the hardest-hit areas, and embedding response planners within municipalities to more quickly identify and restore service to critical infrastructure are some of the changes that improved ComEd's storm response.
In addition, ComEd provided customers with new capabilities to report outages and receive outage status via two-way text messaging, a mobile app and a dynamic outage map on ComEd.com. ComEd also became the first in its industry to provide customers the ability to report an outage on Facebook.