This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

SoundBite Communications Recognized By Frost & Sullivan With A Customer Value Enhancement Award

BEDFORD, Mass., Jan. 10, 2013 (GLOBE NEWSWIRE) -- SoundBite Communications, Inc. (Nasdaq:SDBT), a provider of customer experience management solutions, today announced it has received the Frost & Sullivan 2012 North American Customer Value Enhancement Award in Proactive Customer Contact Applications. This prestigious award is presented each year to a company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its products and services. Frost & Sullivan recognized SoundBite for its proactive customer care and contact delivery strategies, multi-channel communications and preference management platforms, and the delivery of these solutions through a secure, scalable cloud offering.

"Our research clearly demonstrates that SoundBite Communications is a leader in providing proactive customer contact solutions that address key industry and client challenges," said Nancy Jamison, Principal Analyst in Contact Centers at Frost & Sullivan. "SoundBite has developed innovative mobile, multi-channel and preference-based technology and solutions that offer high value for its clients, positively impacting customer engagement, retention rates and revenues."

SoundBite's core technology platforms—SoundBite Engage TM, an interactive multi-channel communications platform providing integrated text, dialer, voice messaging, email and Web communications; and SoundBite Insight TM, a preference-based platform enabling personalized and compliant communications—enable the delivery of numerous solutions across the full consumer lifecycle. These solutions span mobile marketing, proactive customer care and payments/collections, and are utilized by global organizations across many industries, including financial services, telecommunications, retail, utilities and collections agencies.

"We are extremely proud to receive this recognition from Frost & Sullivan," said Jim Milton, president and CEO of SoundBite Communications. "This is a testament to our domain expertise and continued commitment to developing customer experience management solutions that enable companies to proactively engage their customers across numerous channels in meaningful and relevant ways, leveraging their communications preferences and mobile devices."

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
SYM TRADE IT LAST %CHG

Markets

DOW 18,239.16 -46.58 -0.25%
S&P 500 2,127.71 -3.11 -0.15%
NASDAQ 5,091.13 +0.3360 0.01%

Partners Compare Online Brokers

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs