BEDFORD, Mass., Jan. 10, 2013 (GLOBE NEWSWIRE) -- SoundBite Communications, Inc. (Nasdaq:SDBT), a provider of customer experience management solutions, today announced it has received the Frost & Sullivan 2012 North American Customer Value Enhancement Award in Proactive Customer Contact Applications. This prestigious award is presented each year to a company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its products and services. Frost & Sullivan recognized SoundBite for its proactive customer care and contact delivery strategies, multi-channel communications and preference management platforms, and the delivery of these solutions through a secure, scalable cloud offering.
"Our research clearly demonstrates that SoundBite Communications is a leader in providing proactive customer contact solutions that address key industry and client challenges," said Nancy Jamison, Principal Analyst in Contact Centers at Frost & Sullivan. "SoundBite has developed innovative mobile, multi-channel and preference-based technology and solutions that offer high value for its clients, positively impacting customer engagement, retention rates and revenues."
SoundBite's core technology platforms—SoundBite Engage TM, an interactive multi-channel communications platform providing integrated text, dialer, voice messaging, email and Web communications; and SoundBite Insight TM, a preference-based platform enabling personalized and compliant communications—enable the delivery of numerous solutions across the full consumer lifecycle. These solutions span mobile marketing, proactive customer care and payments/collections, and are utilized by global organizations across many industries, including financial services, telecommunications, retail, utilities and collections agencies."We are extremely proud to receive this recognition from Frost & Sullivan," said Jim Milton, president and CEO of SoundBite Communications. "This is a testament to our domain expertise and continued commitment to developing customer experience management solutions that enable companies to proactively engage their customers across numerous channels in meaningful and relevant ways, leveraging their communications preferences and mobile devices."