, Inc. (NASDAQ: TTEC), a leading global provider of technology-enabled customer experience solutions, announced today it has been selected by the leader in weight management services to help build deeper engagement with their customers by integrating innovative technology and services into their care program.
For decades, this new client has been the go-to partner for millions of Americans who wanted to manage their weight and health. The company recognized that their outdated capabilities were limiting their ability to fully engage and support their customers, so they sought a partner who could deliver the convenience of technology with the personal encouragement and support of a human being.
TeleTech was awarded a multi-year contract to architect and deliver an integrated solution that combines the best technology with personalized service. TeleTech’s cloud-based multi-channel capabilities will enable weight loss customers to reach out for help when and where they need it. In addition, as a strategic business partner, TeleTech will deploy a new knowledge center to provide a social forum for weight loss customers to share experiences, learn from each other and discover additional details from customer service associates.
“TeleTech is excited to work with a company that is so well known for their commitments to helping people achieve their personal health goals,” said Judi Hand, chief sales officer of TeleTech. “We are especially proud of this relationship because it is rooted in a mutual commitment to the customer experience – shared by our client and ourselves. With this new partnership in place, our client hopes to expand its service offerings to a broader client base, ultimately making a positive impact on weight control and overall health.”
As New Year’s resolutions and weight loss goals become top of mind for many Americans, the client will be kicking off a new marketing campaign in January with its celebrity spokespeople. To support this effort, TeleTech@Home agents will be utilized during these peak seasonal months.