Hooper Holmes (NYSE Mkt:HH) today announced that Legal & General America (LGA) is the first insurance carrier to take advantage of Hooper Holmes’ Live Online Scheduling platform by fully integrating the software into LGA’s own internal proprietary system and workflow. When LGA call center employees place their exam order information as part of their AppAssist® process, they now have the capability to view all available appointments online with Portamedic, and book a paramedical exam on the spot without leaving their system, and more importantly without reentering any data.
“We are delighted to launch a fully integrated online scheduling tool that is easy to use, enables our employees to book an exam appointment that gets confirmed on the spot, and eliminates the need to reenter data,” said Eric Lester, Vice President of Administrative Services, Legal & General America. “Using our own proprietary AppAssist® system, LGA's in-house contact center for tele-application processing, our staff can now easily review the available exam schedules from Portamedic and book instantly while on the phone with the client. And since the exam appointment is confirmed with an available examiner, the producers and applicants don’t have to worry about pre-set appointments, which too often lead to rescheduling. We look forward to the positive impact this will have on our internal efficiency, and more importantly, the reduction in time service as well as a better, smoother overall applicant experience.”
“We are very excited that Legal & General America is the first carrier to take advantage of our new Live Online Scheduling tool,” said Dan L. Dodson, Hooper Holmes’ Senior Vice President of Life Insurance. “For carriers or direct marketers with their own proprietary systems, adding Hooper Holmes’ Live Online Scheduling tool is a big plus. It is a simple systems solution, it requires no learning curve for the user, and it creates a more seamless interaction with the applicant.”