ATLANTA, Jan. 8, 2013 (GLOBE NEWSWIRE) -- Macy's, Inc. (NYSE:M), one of the world's largest fashion goods retailers, will be presented with Retail TouchPoints' Customer Engagement Award for Digital Technology at the National Retail Federation's Annual Conference next week in New York City. The magazine honored 10 national retail leaders for different capabilities, based on innovative customer solutions implemented throughout 2012. Macy's supply chain is supported by Manhattan Associates' (Nasdaq:MANH) Distribution Management, Labor Management, Slotting Optimization, and Supply Chain Intelligence solutions from the Manhattan SCOPE® product suite.
Tweet this news! .@manhassocnews customer @macys wins @rtouchpoints supply chain award www.manh.com/news/macyscustomerengagement
During Manhattan's annual Momentum Conference in May 2012, Macy's, Inc. Senior Vice President Brian Leinbach spoke about the retailer's plans to bring digital assets into its stores."Ninety percent of our customers research online at least occasionally before purchasing in-store," said Leinbach. "Our best customers shop us online and in our stores." He added that Macy's, Inc. customers are also twice as likely as other online buyers to have researched a product in its stores before purchasing online. In addition to equipping sales associates with mobile devices to increase customer service, Macy's, Inc.'s is exploring additional technology including digital mannequins, kiosks, visual broadcasting systems, and touch screen digital displays. Receive up-to-date product, customer and partner news directly from Manhattan Associates on Twitter and Facebook. About Macy's, Inc. Macy's, Inc. is a department store holding company and owner of Macy's and Bloomingdale's department stores. Macy's, Inc.'s stores specialize mostly in the retail sale of clothing, cosmetics, jewelry, watches, bedding and bath, dinnerware, and furniture. Headquartered in Cincinnati, Ohio, Macy's, Inc. operates more than 850 stores in the United States.
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