What I want: I just want my iPhone to get a Verizon (VZ) signal in my apartment.
The problem: It doesn't. Months of lame customer service results in an apologetic executive customer service ninja sending me a free signal booster. (Usually Verizon charges $250 to make their phones work with their own service!) But the signal booster has to be attached to Verizon high-speed Internet, which I don't have.
The company's solution: It will sell me high-speed Internet for about $19.99 a month, which I am willing to pay ... so long as it's bundled with a landline, which means the cost rises to a minimum $34.99, which I am not willing to pay. Because: Landline! Guess what, Verizon, the only reason I need your Internet is to have a signal booster to make my cellphone work. It would be pretty stupid to get a landline in my apartment so I can use my iPhone instead.But the company is unwilling to budge on this even when I point out that I have outdone their Internet-landline bundle by already buying an iPhone and Mi-Fi wireless hotspot from them, each with their own service plans. My solution: I pay my upstairs neighbor $15 a month to use their excellent Internet (better than the 0.5 to 1 Mbps I could have bought for that $34.99) and I use Skype to make calls when I'm in my apartment, costing me maybe a few buck a month. And when my contracts are up for my Verizon devices, I'm switching to Sprint (S). Or whatever. The result: Verizon may make some short-term money by forcing Victrolas on the iPod crowd, but in the long term it's just sending its customers away by making them feel ripped off. Heck, I wanted to give Verizon my money, yet it's answer was to try to extort even more of it. Hard to believe I'm the only person planning to walk away from a company that wants to force its customers to pay more for living in the previous century -- especially when it's their solution for fixing a problem I have with another one of their super-expensive products.
Select the service that is right for you!COMPARE ALL SERVICES
- $2.5+ million portfolio
- Large-cap and dividend focus
- Intraday trade alerts from Cramer
- Weekly roundups
Access the tool that DOMINATES the Russell 2000 and the S&P 500.
- Buy, hold, or sell recommendations for over 4,300 stocks
- Unlimited research reports on your favorite stocks
- A custom stock screener
- Upgrade/downgrade alerts
- Diversified model portfolio of dividend stocks
- Alerts when market news affect the portfolio
- Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
- Real Money + Doug Kass Plus 15 more Wall Street Pros
- Intraday commentary & news
- Ultra-actionable trading ideas
- 100+ monthly options trading ideas
- Actionable options commentary & news
- Real-time trading community
- Options TV